All Systems Operational

Uptime over the past 90 days. View historical uptime.
Luma Health Web (next.lumahealth.io) Operational
90 days ago
99.99 % uptime
Today
Luma Health API Operational
90 days ago
100.0 % uptime
Today
Communication Services Operational
90 days ago
100.0 % uptime
Today
EHR/PM Integration System Operational
90 days ago
100.0 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) Operational
90 days ago
100.0 % uptime
Today
Reporting and Datawarehouse Operational
90 days ago
100.0 % uptime
Today
Cloudflare CDN/Cache Operational
SendGrid API v3 Operational
Auth0 User Authentication (SSO) Operational
AWS Operational
AWS s3-us-west-2 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
Twilio Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
Twilio Group Rooms Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Bandwidth Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Cache Infrastructure Migration Jun 25, 2026 19:00-21:00 PDT

Our cache layer is being moved to a new infrastructure. As part of this process, services will undergo a restart and any in-flight connections will be dropped.
Short periods of instability may occur during this window. All services are expected to stay operational — no downtime is planned throughout the migration.
Thank you for your understanding. This page will be updated once the migration has been completed.
Posted on Jun 01, 2026 - 11:28 PDT
Jun 19, 2026

No incidents reported today.

Jun 18, 2026

No incidents reported.

Jun 17, 2026
Slowness across Luma Platform
Resolved - This incident has been resolved. All Luma systems are now operating normally.

The performance degradation was caused by an unexpectedly high load on our platform, which impacted response times across all systems. Our engineering team responded quickly, identified the root cause, and implemented the necessary changes to stabilize the environment.

We apologize for any disruption this may have caused to your workflows and thank you for your patience throughout this incident.
Jun 17, 13:49 PDT
Update - Our engineering team continues to monitor the Luma Platform following the fix implemented earlier. Performance metrics are trending in the right direction and systems are stabilizing.
Jun 17, 12:43 PDT
Monitoring - We have identified the root cause of the slow performance affecting the Luma Platform and have implemented a fix. Our engineering team is actively monitoring the systems to confirm full recovery.
Jun 17, 11:53 PDT
Investigating - We are currently investigating reports of slow performance affecting the Luma Platform.

Our engineering team has been engaged and is actively investigating the root cause. Users may experience slower than normal load times and delayed responses during this time.
Jun 17, 11:36 PDT
Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
Message Broker Version Update
Completed - The scheduled maintenance has been completed.
Jun 11, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:00 PDT
Scheduled - We will be performing a version update on our message broker infrastructure. As part of this process, services will be restarted and any in-flight connections will be terminated. Some brief interruptions may be expected during this window. No downtime is anticipated — all services will remain available throughout the update. We appreciate your patience and will update this page once the maintenance is complete.
Jun 1, 10:48 PDT
Slowness across Luma Platform
Resolved - This incident has been resolved. The slowness affecting Luma services has been fully addressed and performance has returned to normal levels.

Earlier today, a large-scale data processing operation triggered an unexpected spike in our infrastructure, which led to the slowness some users experienced across Luma services. Our Engineering team identified the root cause, deployed a fix, and is continuing to make improvements to prevent this from happening again.
Jun 11, 12:58 PDT
Monitoring - A fix has been deployed and we are monitoring the results. Luma services are recovering and performance is returning to normal levels.
Jun 11, 11:28 PDT
Update - We have identified the issue impacting Luma services performance. Our Engineering team is still working on a fix and is progressing toward a complete resolution.
Jun 11, 11:02 PDT
Identified - We have identified the issue causing the slowness in Luma services. Our Engineering team is actively working on a fix and making progress toward full resolution.
Jun 11, 10:01 PDT
Investigating - We are currently investigating reports of slowness in the Luma Platform. Our team is actively working to identify the root cause.
Jun 11, 09:31 PDT
Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

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