All Systems Operational

Uptime over the past 90 days. View historical uptime.
Luma Health Web (next.lumahealth.io) Operational
90 days ago
100.0 % uptime
Today
Luma Health API Operational
90 days ago
100.0 % uptime
Today
Communication Services Operational
90 days ago
100.0 % uptime
Today
EHR/PM Integration System Operational
90 days ago
100.0 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) Operational
90 days ago
100.0 % uptime
Today
Reporting and Datawarehouse Operational
90 days ago
100.0 % uptime
Today
Cloudflare CDN/Cache Operational
SendGrid API v3 Operational
Auth0 User Authentication (SSO) Operational
AWS Operational
AWS s3-us-west-2 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
Twilio Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
Twilio Group Rooms Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Bandwidth Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 26, 2026

Slowness and login issues across Luma Platform
Resolved - This incident has been resolved. All services are fully restored and operating normally.

What happened: Starting around 10:06am ET, Luma experienced widespread platform instability, including general service errors, delays in message delivery, and disruptions to specific features such as Navigator voice calls and access to Luma Platform.

Root cause: The issue was traced to an unusually high volume of inbound data processing triggered by a newly activated integration, which exceeded system capacity and caused a backlog affecting platform-wide performance.

Resolution: The integration has been disabled, additional system capacity has been added to prevent recurrence, and all services have been confirmed stable and fully functional.

Our team is continuing to monitor system stability and conducting a full internal review to help prevent similar issues in the future. We will share updates if any further action is needed.

We sincerely apologize for the disruption this caused and thank you for your patience throughout.
Aug 26, 11:52 PDT
Monitoring - We are seeing signs of recovery, and performance is improving. Some users may still experience lingering instability, including intermittent slowness, as systems continue to stabilize.

Our Engineering team is continuing to closely monitor the situation to ensure full stability before marking this incident as resolved. We will provide a further update once services have returned to normal.
Aug 26, 09:36 PDT
Update - Our Engineering team continues working on infrastructure recovery. We've increased backend capacity and are scaling up additional resources to process the backlog causing delays. However, some services are still experiencing intermittent connectivity issues, which may cause continued disruption for some users.

We are coordinating closely with our infrastructure provider and investigating a possible spike in activity earlier today as a contributing factor.

We understand this has been an extended disruption and appreciate your continued patience. We will share the next update as soon as we have more progress to report.
Aug 26, 08:49 PDT
Identified - We have identified a resource constraint in one of our backend systems as a contributing factor to the ongoing performance issues. Some actions may continue to take longer than usual to complete.

Our Engineering team is actively monitoring the situation, reviewing system activity to determine the exact cause, and coordinating additional infrastructure support before implementing a fix. The root cause is not yet confirmed.

We will continue to provide updates as more information becomes available.
Aug 26, 08:05 PDT
Investigating - We are currently investigating reports of slower-than-usual performance affecting the Luma Platform. Some users may experience delays. Our team is actively looking into the root cause. We'll share an update as soon as we have more information.
Aug 26, 07:30 PDT

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage