All Systems Operational
Luma Health Web (next.lumahealth.io) ? Operational
90 days ago
99.99 % uptime
Today
Luma Health API ? Operational
90 days ago
99.87 % uptime
Today
Communication Services ? Operational
90 days ago
100.0 % uptime
Today
EHR/PM Integration System ? Operational
90 days ago
100.0 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) ? Operational
90 days ago
99.99 % uptime
Today
AWS s3-us-west-2 Operational
Reporting and Datawarehouse ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare Cloudflare API Operational
Cloudflare Cloudflare Registrar Operational
Cloudflare Cloudflare Recursive DNS Operational
Cloudflare Cloudflare Authoritative DNS Operational
AWS cloudfront Operational
AWS cloudwatch-us-west-2 Operational
AWS cloudwatch-us-east-1 Operational
AWS dms-us-east-1 Operational
AWS ec2-us-west-2 Operational
AWS ecr-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS elb-us-east-1 Operational
AWS elb-us-west-2 Operational
AWS iam Operational
AWS kms-us-west-2 Operational
AWS rds-us-west-2 Operational
AWS redshift-us-east-1 Operational
AWS route53 Operational
GitHub Git Operations Operational
GitHub Issues, Pull Requests, Projects Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 24, 2020

No incidents reported today.

Sep 23, 2020
Resolved - We have completed rolling out the new domains. We will continue to monitor Verizon deliveries for any further issues.
Sep 23, 13:53 PDT
Monitoring - New domains names have been deployed and they are rolling out now.
Sep 23, 12:16 PDT
Identified - We have identified the issue. Under certain circumstances, messages with "lumalnk.com" are being marked as a Carrier violation by Verizon Wireless. We are implementing a new short URL domain ("lumaurl.com") as a temporary workaround.

ETA to resolution: 12:00PM PT.
Sep 23, 10:08 PDT
Investigating - We are currently investigating an issue delivering messages to Verizon Wireless.

Our current investigation shows a large percentage of messages including a short link are currently getting flagged as a Carrier violation.

We are investigating with our telephony provider and will provide updates as we receive them.
Sep 23, 09:11 PDT
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Resolved - The incident has been resolved and service fully restored. The root cause was a change to our load balancer getting stuck mid-deployment -- resolving that issue resulted in the load balancer being deleted and re-created. This process only took about a minute, but the way DNS results are cached by ISPs and browsers meant the new load balancer address took somewhat longer to propagate to all end users.
Sep 18, 12:18 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 10:48 PDT
Identified - We're experiencing an elevated level of errors on Luma Health and are currently looking into the issue. This is currently causing an inability for certain users to use https://next.lumahealth.io and https://patient.lumahealth.io and associated services.

Patient communication is not impacted at this time.
Sep 18, 10:38 PDT
Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.