Service Under Maintenance
Luma Health Web (next.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Luma Health API ? Operational
90 days ago
100.0 % uptime
Today
Communication Services ? Operational
90 days ago
99.94 % uptime
Today
EHR/PM Integration System ? Operational
90 days ago
100.0 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Datawarehouse ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare CDN/Cache Operational
SendGrid API v3 Operational
Auth0 User Authentication (SSO) Operational
AWS Operational
AWS s3-us-west-2 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
Twilio Under Maintenance
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Under Maintenance
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
Twilio Group Rooms Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Bandwidth Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 24, 2024

No incidents reported today.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - NextGen team will work directly with the impacted customers. We will now close the incident on our end. Thank you for your patience and understanding.
Jul 19, 13:23 PDT
Update - We are still working on resolving the integration issue, which is now only impacting the NextGen EHR. We will continue to provide updates here.
Jul 19, 12:21 PDT
Update - We are still working on resolving the integration issue, which is now only impacting the NextGen EHR. We will continue to provide updates here.
Jul 19, 09:45 PDT
Update - We are still working on resolving the integration issues with the following potentially impacted EHRs: NextGen, Allscripts, and Clinicient.
Jul 19, 09:01 PDT
Update - We are still working on resolving the integration issues with the following potentially impacted EHRs: NextGen, Allscripts, and Clinicient.
Jul 19, 08:05 PDT
Update - We are actively working with the EHR providers, including NextGen, Allscripts, and Clinicient, to resolve the integration issues. If we identify any other EHRs with issues, we will update the status page accordingly.
Jul 19, 07:36 PDT
Update - We are actively monitoring the situation and working with the affected EHR providers to resolve the issue.
Jul 19, 07:02 PDT
Update - We are continuing to investigate this issue.
Jul 19, 06:30 PDT
Investigating - Due to an issue with Microsoft and Crowdstrike, we are experiencing integration failures with Microsoft-based EHR servers and API layers, including NextGen and Allscripts.
We are actively working with the affected EHR providers to resolve this as quickly as possible.

Jul 19, 06:28 PDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.