All Systems Operational

Uptime over the past 90 days. View historical uptime.
Luma Health Web (next.lumahealth.io) Operational
Luma Health API Operational
Communication Services Operational
EHR/PM Integration System Operational
Luma Health Patient Web (patient.lumahealth.io) Operational
Reporting and Datawarehouse Operational
AI Services Operational
Cloudflare CDN/Cache Operational
SendGrid API v3 Operational
Auth0 User Authentication (SSO) Operational
AWS Operational
AWS s3-us-west-2 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
Twilio Operational
Twilio SMS Long Code, North America Operational
Twilio REST API Operational
Twilio Group Rooms Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
Twilio Voice, North America Operational
Bandwidth Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[Scheduled] Cache Infrastructure Maintenance Nov 5, 2026 18:00-20:00 PST

During this maintenance window, some services may undergo brief restarts, which could result in short periods of instability or temporary connection interruptions. All services are expected to remain operational, and no extended downtime is anticipated. Thank you for your understanding.
We will update this page once the scheduled maintenance has been completed.
Posted on Oct 28, 2026 - 13:02 PDT

Nov 3, 2026

No incidents reported today.

Nov 2, 2026

Service Disruption
Resolved - The service disruption affecting the Luma Health platform has been resolved.
All affected services have been restored and are operational.

Our Engineering team will continue monitoring platform stability and addressing any issues identified following recovery.

We sincerely apologize for the disruption and appreciate your patience and understanding.
Nov 2, 23:48 PST
Monitoring - All affected Luma Health services have been restored and are operational.

Our Engineering team has completed the service recovery process and is actively monitoring the platform to ensure continued stability.
We will continue monitoring before marking this incident as fully resolved.

We sincerely apologize for the disruption and appreciate your patience throughout the recovery process.
Nov 2, 23:36 PST
Identified - Recovery work on the Luma platform is still underway, and our teams continue to move through the remaining steps. Systems are not yet fully operational, and some features may still be unavailable.

We will share an update as soon as there is a change in the situation.

We understand the impact this has on your work, and we appreciate your continued patience.
Nov 2, 23:14 PST
Monitoring - Recovery work on the Luma platform is still underway, and our teams continue to move through the remaining steps. Systems are not yet fully operational, and some features may still be unavailable.

We will share an update as soon as there is a change in the situation.

We understand the impact this has on your work, and we appreciate your continued patience.
Nov 2, 23:10 PST
Update - Service restoration for the Luma platform continues. Systems are not yet fully operational, and we do not have an exact timeline for full recovery.

Our next update will be at 22:00 PST, or sooner if possible.

We're sorry for the disruption and thank you for bearing with us.
Nov 2, 21:58 PST
Update - Service restoration for the Luma platform continues. Systems are not yet fully operational, and we do not have an exact timeline for full recovery.

Our next update will be at 21:00 PST, or sooner if possible.

We're sorry for the disruption and thank you for bearing with us.
Nov 2, 21:01 PST
Update - Restoration efforts for the Luma platform are well underway. Systems are not yet fully operational, and we do not have an exact timeline for full recovery.

Our next update will be at 20:00 PST, or sooner if the situation changes.

We understand the impact this has on your work, and we appreciate your continued patience.
Nov 2, 19:57 PST
Update - Service restoration efforts for the Luma platform continue. Systems are not yet fully operational, and we do not have an exact timeline for full recovery. Our engineering team is working to restore services as quickly as possible.

Our next update will be at 20:00 PST, or sooner if the situation changes.

We apologize for the disruption and appreciate your patience.
Nov 2, 19:10 PST
Update - Our team continues to make progress restoring services for the Luma platform.
We do not have an exact timeline for full recovery. Our next update will be in 19:00 PST, or sooner if the situation changes.

We apologize for the disruption and appreciate your patience.
Nov 2, 17:56 PST
Update - Our team is continuing to restore services for the Luma platform. Systems are not yet fully operational, and we do not have an exact timeline for full recovery.

Our next update will be at 18:00 PST, or sooner if the situation changes.

We apologize for the disruption and appreciate your patience.
Nov 2, 16:56 PST
Update - Service Recovery and service restoration for the Luma platform are still in progress. Systems are not yet fully operational, and we cannot give an exact timeline at this point. Our engineers are continuing recovery efforts.

We will provide our next update at 17:00 PST.

Thank you for your patience. We apologize for the impact to your work.
Nov 2, 16:00 PST
Identified - Our Engineering team has identified the issue impacting the Luma platform. A database snapshot has been restored, and the team is now working to bring remaining services back online. Some features may still be unavailable while recovery is in progress, and we do not have an exact timeline for full recovery at this time.

We will share our next update by 16:00 PST, or sooner if the situation changes.

We apologize for the disruption and appreciate your patience.
Nov 2, 15:19 PST
Update - Our Engineering team is continuing to investigate the issue impacting the Luma platform. We have made some progress, but we have not yet confirmed the full cause. Work to restore services remains underway, and some features may still be unavailable. We do not have an exact timeline for full recovery at this time.

We apologize for the disruption and appreciate your patience.
Nov 2, 14:59 PST
Update - Our teams are continuing to work on the service disruption impacting the Luma platform. Most features will still be unavailable. Engineering is working to fully identify the root cause and restore normal operation. We will share additional details as they become available.

We regret the inconvenience and thank you for your continued patience.
Nov 2, 13:56 PST
Update - Our Engineering team has identified the issue impacting the Luma platform and is continuing to investigate to confirm the full scope and root cause. Work to restore services is underway, and some features may remain unavailable in the meantime. We do not have an exact timeline for full recovery at this time.

We apologize for the disruption and appreciate your patience.

We will share additional updates as more information becomes available.
Nov 2, 13:22 PST
Update - We are continuing to investigate this issue.
Nov 2, 12:54 PST
Investigating - We’re currently experiencing a service disruption affecting the Luma platform. Functionality may be temporarily disrupted. Our engineering team is aware and is working to resolve it. We’ll share more information as soon as we have it.

We apologize for the inconvenience and appreciate your patience.
Nov 2, 12:50 PST

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Cloudflare Outage Affecting Luma Site Access and Sign-In
Resolved - This incident has been resolved. Cloudflare identified an issue affecting customers whose traffic passes through an external vendor firewall, which may have prevented some Luma customers from loading pages or signing in. The issue has been fixed and access has been restored. There is nothing you need to do on your end, and your data was not affected. We apologize for the disruption and thank you for your patience.
Oct 27, 08:16 PDT
Monitoring - Cloudflare has implemented a fix for the issue that was preventing some Luma customers from loading pages or signing in. We are now monitoring the results to confirm that access is fully restored. There is nothing you need to do on your end, and your data was not affected. We will post another update here once we have confirmed full recovery. Thank you for your patience.
Oct 27, 07:58 PDT
Identified - A problem at Cloudflare, one of our network providers, may be stopping some Luma customers from loading pages or signing in. We’re watching Cloudflare’s status updates closely and will post here as soon as we have more. There’s nothing you need to do on your end, and your data isn’t affected. We’ll confirm here once access is fully restored. Thank you for your patience.
Oct 27, 07:19 PDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

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