All Systems Operational
Luma Health Web (next.lumahealth.io) ? Operational
90 days ago
99.99 % uptime
Today
Luma Health API ? Operational
90 days ago
100.0 % uptime
Today
Communication Services ? Operational
90 days ago
100.0 % uptime
Today
EHR/PM Integration System ? Operational
90 days ago
100.0 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Dec 11, 2019

No incidents reported today.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019
Resolved - Due to a regression in the service which we use to determine which message vendor we use to deliver text messages to patients, filters were removed which allowed phone numbers owned by vendors Luma Health no longer uses to attempt in the delivery for all types of messages.

We anticipate this impacted about 1.1% of all message deliveries.

The incident was identified on Dec 6 16:11:00 and was identified to have originated on interruption of service which began on Nov 27 16:55:37. It was resolved at Dec 6 16:51:00.

We have identified any scheduled messaging is due to be delivered for future scheduled appointments and encounters and have scheduled them to be delivered between the hours of 10am and 1pm, account local timezone on Saturday, December 7th, 2019.
Dec 6, 20:28 PST
Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019
Resolved - We have deployed a fix to an issue that was identified at 05:59AM PT. The current issue is resolved, but we will be writing a more detailed postmortem as we continue to investigate and develop the root case analysis.
Nov 27, 07:45 PST
Identified - We have stabilized systems to allow users to login again, and we have identified an issue with the process that updates our availability tracking. We are working on pushing a fix now.
Nov 27, 07:14 PST
Investigating - We are opening an incident to record higher than expected latency in next.lumahealth.io.
Nov 27, 06:43 PST