All Systems Operational
Uptime over the past 90 days. View historical uptime.
Luma Health Web (next.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Luma Health API ? Operational
90 days ago
100.0 % uptime
Today
Communication Services ? Operational
90 days ago
99.93 % uptime
Today
EHR/PM Integration System ? Operational
90 days ago
100.0 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Datawarehouse ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare CDN/Cache Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 25, 2021

No incidents reported today.

Feb 24, 2021
EHR Integration Delays
Resolved - This incident has been resolved.
Feb 24, 15:24 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 13:31 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 24, 13:18 PST
Investigating - Our EHR integration system is running behind which may cause delays in updating appointment status, creating appointments, and synchronizing new appointments, etc. All work is queued and will not be lost.
Feb 24, 12:22 PST
Messaging Delays
Resolved - All queues are fully caught up to real time.
Feb 24, 13:09 PST
Monitoring - We are monitoring queues draining and message delivery has returned to real time.
Feb 24, 12:54 PST
Investigating - We are currently investigating an issue with delays in outbound messaging across all channels.
Feb 24, 11:43 PST
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021
Front End API Server Migration
Completed - The scheduled maintenance has been completed.
Feb 18, 06:09 PST
Scheduled - We are migrating one of the services that power next.lumahealth.io and patient.lumahealth.io (specifically, api.lumahealth.io) to a new set of infrastructure.
Feb 17, 14:29 PST
Feb 17, 2021
Reminders Delays
Resolved - This incident has been resolved.
Feb 17, 12:45 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 17, 11:29 PST
Investigating - Our patient reminder system is running behind which may cause delays in patient messaging over all channels. All messages are queued and will not be lost.
Feb 17, 11:28 PST
Feb 16, 2021
EHR Integration Delays
Resolved - This incident has been resolved.
Feb 16, 15:54 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 16, 13:55 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 16, 12:56 PST
Investigating - Our EHR integration system is running behind which may cause delays in updating appointment status, creating appointments, and synchronizing new appointments, etc. All work is queued and will not be lost.
Feb 16, 12:30 PST
Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021
Elevated Errors and Slowness on Luma Health
Resolved - This incident has been resolved.
Feb 13, 21:58 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 16:21 PST
Investigating - We're experiencing an elevated level of errors on Luma Health and are currently looking into the issue. This is currently causing an inability for certain users to use https://next.lumahealth.io and https://patient.lumahealth.io and associated services.

Patient communication is not impacted at this time.
Feb 13, 16:10 PST
Front End API Server Migration (Part 2 of 2)
Completed - The scheduled maintenance has been completed.
Feb 13, 14:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 13:00 PST
Scheduled - We are updating one of the services that power next.lumahealth.io and patient.lumahealth.io (specifically, graphql.lumahealth.io) to a new set of updated infrastructure. This will be part one of a two part operation, the second part will occur the weekend of 2/13/2021.

We expect the migration will take 30 minutes under which time the Luma Health web site may encounter various errors.
Feb 7, 13:48 PST
Feb 12, 2021

No incidents reported.

Feb 11, 2021

No incidents reported.

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