COVID-19 Assistance
In progress - Luma Health staff is available 7 days a week to assist clinics with COVID-19 communication.

We can provide help with updating message templates, broadcast messaging, pre-visit screening, telehealth, test location scheduling, and more.

You can open a ticket by clicking in the top right (your name) in Luma Health and select Open Ticket.
Mar 20, 12:00 PDT
Scheduled - Luma Health staff is available 7 days a week to assist customers with COVID-19 communication.
Uptime over the past 90 days. View historical uptime.
Luma Health Web (next.lumahealth.io) ? Operational
90 days ago
99.99 % uptime
Today
Luma Health API ? Operational
90 days ago
100.0 % uptime
Today
Communication Services ? Operational
90 days ago
100.0 % uptime
Today
EHR/PM Integration System ? Operational
90 days ago
100.0 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
next.lumahealth.io Rendered Blank with a Testing Message
Resolved - Luma Health uses AWS CloudFront as a CDN distribute the next.lumahealth.io application to the edge. Part of the CloudFront distribution is a set of Lambda functions which control certain headers that are delivered to web browsers to enforce various policies.

At 2:46 PM PT, a Luma Health engineer pushed a testing Lambda configuration ahead of schedule, and as such accidentally attached to a the CloudFront distribution before the necessary matching changes were pushed to the distribution.

Luma Health monitoring alerted to this error at 2:47 PM PT and a response team started to work on reverting the change. Access was restored by 2:59 PM PT.

No patient communication was impacted, but next.lumahealth.io was unavailable. We are reviewing our deployment timing procedures in order to mitigate this from happening again.
Apr 1, 14:59 PDT
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

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