All Systems Operational

Uptime over the past 90 days. View historical uptime.
Luma Health Web (next.lumahealth.io) Operational
Luma Health API Operational
Communication Services Operational
EHR/PM Integration System Operational
Luma Health Patient Web (patient.lumahealth.io) Operational
Reporting and Datawarehouse Operational
AI Services Operational
Cloudflare CDN/Cache Operational
SendGrid API v3 Operational
Auth0 User Authentication (SSO) Operational
AWS Operational
AWS s3-us-west-2 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
Twilio Operational
Twilio SMS Long Code, North America Operational
Twilio REST API Operational
Twilio Group Rooms Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
Twilio Voice, North America Operational
Bandwidth Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

[Scheduled] Cache Infrastructure Maintenance Nov 5, 2026 18:00-20:00 PST

During this maintenance window, some services may undergo brief restarts, which could result in short periods of instability or temporary connection interruptions. All services are expected to remain operational, and no extended downtime is anticipated. Thank you for your understanding.
We will update this page once the scheduled maintenance has been completed.
Posted on Oct 28, 2026 - 13:02 PDT

Oct 28, 2026

No incidents reported today.

Oct 27, 2026

Cloudflare Outage Affecting Luma Site Access and Sign-In
Resolved - This incident has been resolved. Cloudflare identified an issue affecting customers whose traffic passes through an external vendor firewall, which may have prevented some Luma customers from loading pages or signing in. The issue has been fixed and access has been restored. There is nothing you need to do on your end, and your data was not affected. We apologize for the disruption and thank you for your patience.
Oct 27, 08:16 PDT
Monitoring - Cloudflare has implemented a fix for the issue that was preventing some Luma customers from loading pages or signing in. We are now monitoring the results to confirm that access is fully restored. There is nothing you need to do on your end, and your data was not affected. We will post another update here once we have confirmed full recovery. Thank you for your patience.
Oct 27, 07:58 PDT
Identified - A problem at Cloudflare, one of our network providers, may be stopping some Luma customers from loading pages or signing in. We’re watching Cloudflare’s status updates closely and will post here as soon as we have more. There’s nothing you need to do on your end, and your data isn’t affected. We’ll confirm here once access is fully restored. Thank you for your patience.
Oct 27, 07:19 PDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

[Scheduled] Cache and Broker Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 14:33 PDT
Scheduled - We will be performing scheduled infrastructure maintenance to optimize resource allocation following recent capacity adjustments.

During this maintenance window, some services may undergo brief restarts, which could result in short periods of instability or temporary connection interruptions.

All services are expected to remain operational, and no extended downtime is anticipated.

Thank you for your understanding. We will update this page once the scheduled maintenance has been completed.
Oct 6, 11:10 PDT

Oct 14, 2026

No incidents reported.

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