Investigating - We will have limited support hours Nov. 26th and Nov. 27th; you may experience a delay in response. Regular business hours will resume Monday Nov. 30th. Happy Thanksgiving!
Nov 25, 17:28 PST
Luma Health Web (next.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Luma Health API ? Operational
90 days ago
100.0 % uptime
Today
Communication Services ? Operational
90 days ago
100.0 % uptime
Today
EHR/PM Integration System ? Operational
90 days ago
100.0 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Datawarehouse ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare CDN/Cache Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - We have identified a bad upstream dependency and have rolled back to a known good image of our integration service. Inbound data will be catching up over night.
Nov 25, 17:25 PST
Update - We are continuing to investigate this issue. We have determined the scope of this delay is limited to new appointments data flowing in to Luma Health. Updated appointments are flowing without issue.
Nov 25, 11:30 PST
Investigating - We are investigating delays on incoming data (from EHRs to Luma Health). Outgoing data is not impacted.
Nov 25, 09:40 PST
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Resolved - We're continuing to monitor this fix and continues to be stable.
Nov 19, 09:54 PST
Monitoring - We have identified the issue as a routing issue between our load balancers and the backend SFTP servers. A fix has been pushed and we are monitoring.
Nov 19, 07:01 PST
Investigating - We are currently investigating timeouts when connecting to sftp.lumahealth.io.
Nov 19, 04:30 PST
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.