Service Under Maintenance
Luma Health Web (next.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Luma Health API ? Operational
90 days ago
100.0 % uptime
Today
Communication Services ? Operational
90 days ago
100.0 % uptime
Today
EHR/PM Integration System ? Operational
90 days ago
100.0 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Datawarehouse ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare CDN/Cache Operational
SendGrid API v3 Operational
Auth0 User Authentication (SSO) Operational
AWS Operational
AWS s3-us-west-2 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
Twilio Under Maintenance
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Under Maintenance
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
Twilio Group Rooms Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Bandwidth Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 18, 2024

No incidents reported today.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 20:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 5, 15:02 PST
Scheduled - We will perform planned maintenance on our core infrastructure. There may be downtime during the process, but no data will be lost.
Mar 5, 18:00 PST
Resolved - All accounts have caught up. this incident is resolved
Mar 13, 15:07 PDT
Monitoring - The engineering team has deployed a pair of fixes to the service. All syncs have been catching up over the past hour and the team is now monitoring and validating the fixes.
Mar 13, 14:44 PDT
Update - Most of the integrations have been able to sync today but we are still seeing intermittent failures that the team is investigating and troubleshooting.
Mar 13, 13:07 PDT
Update - We have seen improvements for some integrations but others are still lagging behind. The engineering team is still actively investigating and troubleshooting every integration.
Mar 13, 10:49 PDT
Update - The engineering team is still investigating the issue and trying to find the root cause. Some integrations are recovering but we are still experiencing some degraded performances.
Mar 13, 09:12 PDT
Investigating - Customers with server-based integrations may notice degraded performance in their EHR integration. This can result in delays in updating appointment status, creating appointments, and/or synchronizing new appointments.
Mar 13, 08:04 PDT
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.

Mar 4, 2024

No incidents reported.