All Systems Operational
Uptime over the past 90 days. View historical uptime.
Luma Health Web (next.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Luma Health API ? Operational
90 days ago
100.0 % uptime
Today
Communication Services ? Operational
90 days ago
100.0 % uptime
Today
EHR/PM Integration System ? Operational
90 days ago
99.98 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Datawarehouse ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare CDN/Cache Operational
SendGrid API v3 Operational
Auth0 User Authentication (SSO) Operational
AWS Operational
AWS s3-us-west-2 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
Twilio Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
Twilio Group Rooms Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Bandwidth Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023
Production Maintenance - Message Broker
Completed - The scheduled maintenance has been completed.
Nov 18, 18:47 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:00 PST
Scheduled - We will continue the urgent maintenance on our message broker to improve performance and stability. Service interruptions are expected during this time frame.
Nov 18, 08:20 PST
Nov 17, 2023
Production Maintenance - Message Broker
Completed - The scheduled maintenance has been completed.
Nov 17, 21:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:02 PST
Scheduled - We will perform maintenance on our message broker to improve performance and stability. Service interruptions are expected during this time frame.
Nov 17, 08:25 PST
Nov 16, 2023
SFTP Outage
Resolved - This incident has been resolved. As part of the 11/15 incident, Luma experienced an SFTP outage, beginning at 2:57 pm PST. We were able to restore the connection at 6:52 am PST.

Any files received during this window were not received and will need to be replayed. If you use this file transfer method for any Upload/Download procedures and need guidance on how to do it, please contact Luma Support (support@lumahealth.io), and we will be happy to assist.
Nov 16, 10:15 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 06:55 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 16, 06:46 PST
Investigating - Our SFTP service is currently unavailable, and this might impact customers who rely on this file transfer method for file Upload and Download operations. Our Engineering team is investigating this situation with the highest possible priority and we will provide updates as soon as they become available but no later than within the next hour.
Nov 16, 06:06 PST
Nov 15, 2023
Messaging Delays
Resolved - This incident has been resolved.
Nov 15, 18:32 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 16:15 PST
Update - We are continuing to work on a fix for this issue.
Nov 15, 16:15 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 15, 12:13 PST
Investigating - We're currently experiencing a high volume of messages, which may lead to delays in message delivery. Our team is working to resolve this promptly. We apologize for any inconvenience and appreciate your patience.
Nov 15, 11:26 PST
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