All Systems Operational
Luma Health Web (next.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Luma Health API ? Operational
90 days ago
100.0 % uptime
Today
Communication Services ? Operational
90 days ago
99.67 % uptime
Today
EHR/PM Integration System ? Operational
90 days ago
100.0 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Datawarehouse ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare CDN/Cache Operational
SendGrid API v3 Operational
Auth0 User Authentication (SSO) Operational
AWS Operational
AWS s3-us-west-2 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
Twilio Operational
Twilio SMS Long Code, North America Operational
Twilio REST API Operational
Twilio Group Rooms Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
Twilio Voice, North America Operational
Bandwidth Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
EKS production DR Activity Jan 26, 18:00-19:30 PST
We will be performing maintenance during this window. We might see some intermittent connection issues.
Posted on Jan 19, 17:14 PST
Past Incidents
Jan 22, 2022

No incidents reported today.

Jan 21, 2022
Resolved - This incident has been resolved.
Jan 21, 17:44 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 07:17 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 21, 07:07 PST
Investigating - Some users may not be able to load message deliverability data on https://next.lumahealth.io/messaging-activity/summary, our team is investigating and we will keep you updated.
Jan 21, 05:29 PST
Jan 20, 2022

No incidents reported.

Jan 19, 2022
Resolved - This incident has been resolved.
Jan 19, 18:41 PST
Investigating - Some customers may experience delays loading https://next.lumahealth.io/reports/_ we are already in touch with our BI tool vendor to understand what could have happened.
Jan 19, 13:50 PST
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Resolved - This incident has been resolved.
Jan 14, 19:01 PST
Update - Our telephony partners have implemented a fix and our partners are monitoring their solution.
Customer messages may still continue to experience delivery delays. Please note that existing messages will be queued.
Luma Health is evaluating the impact of the outage to our customer's messages.

Further details will be provided as soon as a new status is available.
Thank you.
Jan 14, 11:25 PST
Update - Our telephony partners have implemented a fix that allows for some delivery of messages sent earlier in the business day. Delays will continue in message delivery as our partners work to completely resolve this issue.

We anticipate the next update from Twillio in (4) hours.
We are monitoring our telephony partner's progress at: https://status.twilio.com/incidents/d4mw8hnylcx0
Thank you.
Jan 14, 09:09 PST
Update - North American telephony zones continue to experience an outage to inbound and outbound toll free and US long code numbers. Our telephony partners have identified the issue and are working on a solution.

We are actively tracking Twillio's incident: https://status.twilio.com/incidents/d4mw8hnylcx0
We will update and provide status to any change to this incident.
Jan 14, 07:48 PST
Update - North American telephony zones continue to experience inbound and delivery delays through toll free and US long code numbers. Our telephony partners are continuing their investigations.

We are actively tracking Twilio's incident: https://status.twilio.com/incidents/d4mw8hnylcx0
We will promptly provide status for changes to this incident.
Jan 14, 07:38 PST
Update - As we continue to monitor this Twilio incident, the national carrier for toll free messaging has acknowledged an issue on their end (https://status.zipwhip.com/incidents/txxzp12r1ppr). We will continue to monitor all parties in the delivery and carrier networks and update our status as updates are available.
Jan 14, 07:31 PST
Identified - North American telephony zones are currently experiening delays receiving and sending messages via toll free numbers.

We are actively tracking Twilio's incident (https://status.twilio.com/incidents/d4mw8hnylcx0) on this matter and will update our status as we learn more.
Jan 14, 06:36 PST
Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
Resolved - This incident has been resolved.
Jan 10, 08:09 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 07:49 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 10, 07:43 PST
Investigating - Our patient reminder system is running behind which may cause delays in patient messaging over all channels. All messages are queued and will not be lost.
Jan 10, 07:34 PST
Resolved - This incident has been resolved.
Jan 10, 07:25 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 06:20 PST
Identified - We identified that some users are not being able to reset their passwords using https://next.lumahealth.io/forgot-password. Our team is already working on a solution for this, and we apologize for the inconvenience.
Jan 10, 06:09 PST
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.