Resolved -
All accounts have caught up. this incident is resolved
Mar 13, 15:07 PDT
Monitoring -
The engineering team has deployed a pair of fixes to the service. All syncs have been catching up over the past hour and the team is now monitoring and validating the fixes.
Mar 13, 14:44 PDT
Update -
Most of the integrations have been able to sync today but we are still seeing intermittent failures that the team is investigating and troubleshooting.
Mar 13, 13:07 PDT
Update -
We have seen improvements for some integrations but others are still lagging behind. The engineering team is still actively investigating and troubleshooting every integration.
Mar 13, 10:49 PDT
Update -
The engineering team is still investigating the issue and trying to find the root cause. Some integrations are recovering but we are still experiencing some degraded performances.
Mar 13, 09:12 PDT
Investigating -
Customers with server-based integrations may notice degraded performance in their EHR integration. This can result in delays in updating appointment status, creating appointments, and/or synchronizing new appointments.
Mar 13, 08:04 PDT