All Systems Operational

Uptime over the past 90 days. View historical uptime.
Luma Health Web (next.lumahealth.io) Operational
90 days ago
99.99 % uptime
Today
Luma Health API Operational
90 days ago
100.0 % uptime
Today
Communication Services Operational
90 days ago
100.0 % uptime
Today
EHR/PM Integration System Operational
90 days ago
100.0 % uptime
Today
Luma Health Patient Web (patient.lumahealth.io) Operational
90 days ago
100.0 % uptime
Today
Reporting and Datawarehouse Operational
90 days ago
100.0 % uptime
Today
Cloudflare CDN/Cache Operational
SendGrid API v3 Operational
Auth0 User Authentication (SSO) Operational
AWS Operational
AWS s3-us-west-2 Operational
AWS cloudfront Operational
AWS lambda-us-west-2 Operational
AWS elasticache-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
Twilio Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
Twilio Group Rooms Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Bandwidth Operational
Toll-Free SMS - Inbound Operational
Toll-Free SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 18, 2026
Navigator Slowness Affecting Voice
Resolved - Earlier today, we experienced a temporary infrastructure incident caused by an unexpected degradation within a third-party managed caching/database service provider.

The issue impacted portions of Navigator performance and resulted in elevated latency for a subset of requests during a period of unusually high traffic. Our systems automatically detected the degradation and initiated failover and scaling procedures immediately; however, the provider-side scaling propagation did not complete as quickly as expected under load.

The incident was fully mitigated, platform stability was restored, and all systems are currently operating normally.

We are actively working with our infrastructure vendors to improve scaling responsiveness and strengthen resilience safeguards so that capacity adjustments occur more rapidly during sudden demand spikes.

At this time, we do not expect ongoing impact and are confident the issue has been stabilized.
May 18, 09:35 PDT
Identified - We have identified the root cause of the slowness in Navigator that is impacting Voice performance. Our Engineering team is actively working on a fix and further updates will be provided as we make progress toward resolution.
May 18, 09:03 PDT
Investigating - We are currently investigating reports of slowness in Navigator that is impacting Voice performance. Our team has been alerted and is actively looking into the root cause. Further updates will be provided as we learn more.
May 18, 08:19 PDT
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
SFTP Service Disruption
Resolved - Summary
Our SFTP servers were unavailable following a scheduled maintenance window on our Kubernetes cluster, which resulted in an unexpected configuration change on our load balancer, causing SFTP connections to become unavailable. The service has been fully restored.

Who was affected
Only customers using SFTP file transfers between 8:00 PM PST (May 5) and 5:00 AM PST (May 6) were impacted. All other services remained fully operational during this period.

Action Required
If you received connection or transfer errors during the affected window, please re-send your files. They will be processed normally.

We apologize for the inconvenience.
May 6, 05:59 PDT
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

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