We have completed rolling out the new domains. We will continue to monitor Verizon deliveries for any further issues.
Posted Sep 23, 2020 - 13:53 PDT
Monitoring
New domains names have been deployed and they are rolling out now.
Posted Sep 23, 2020 - 12:16 PDT
Identified
We have identified the issue. Under certain circumstances, messages with "lumalnk.com" are being marked as a Carrier violation by Verizon Wireless. We are implementing a new short URL domain ("lumaurl.com") as a temporary workaround.
ETA to resolution: 12:00PM PT.
Posted Sep 23, 2020 - 10:08 PDT
Investigating
We are currently investigating an issue delivering messages to Verizon Wireless.
Our current investigation shows a large percentage of messages including a short link are currently getting flagged as a Carrier violation.
We are investigating with our telephony provider and will provide updates as we receive them.