Reminder Delays

Incident Report for Luma Health

Resolved

This incident has been resolved.

Posted Jan 10, 2022 - 08:09 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 10, 2022 - 07:49 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 10, 2022 - 07:43 PST

Investigating

Our patient reminder system is running behind which may cause delays in patient messaging over all channels. All messages are queued and will not be lost.

Posted Jan 10, 2022 - 07:34 PST

This incident affected: Communication Services.