Messaging Delays

Incident Report for Luma Health

Resolved

This incident has been resolved.

Posted Dec 09, 2022 - 10:52 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 09, 2022 - 10:45 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 09, 2022 - 10:18 PST

Investigating

Our communication system is running behind which may cause delays in patient messaging over all channels. Our team is investigating the situation and we will report back as soon as we have more information.

Posted Dec 09, 2022 - 10:09 PST

This incident affected: Communication Services.