Undelivered care pathway messages
Incident Report for Luma Health
Our team identified a regression in our Custom Actions feature which failed delivery outbound followup messages between December 18th at 05:01 PM and December 19th at 01:09 PM. This issue stemmed from a rollback in a configuration file used to validate all outgoing messages.
Posted Dec 19, 2019 - 14:01 PST
This incident affected: Communication Services.