This incident has been resolved. Cloudflare identified an issue affecting customers whose traffic passes through an external vendor firewall, which may have prevented some Luma customers from loading pages or signing in. The issue has been fixed and access has been restored. There is nothing you need to do on your end, and your data was not affected. We apologize for the disruption and thank you for your patience.
Posted Oct 27, 2026 - 08:16 PDT
Monitoring
Cloudflare has implemented a fix for the issue that was preventing some Luma customers from loading pages or signing in. We are now monitoring the results to confirm that access is fully restored. There is nothing you need to do on your end, and your data was not affected. We will post another update here once we have confirmed full recovery. Thank you for your patience.
Posted Oct 27, 2026 - 07:58 PDT
Identified
A problem at Cloudflare, one of our network providers, may be stopping some Luma customers from loading pages or signing in. We’re watching Cloudflare’s status updates closely and will post here as soon as we have more. There’s nothing you need to do on your end, and your data isn’t affected. We’ll confirm here once access is fully restored. Thank you for your patience.
Posted Oct 27, 2026 - 07:19 PDT
This incident affected: Luma Health Web (next.lumahealth.io) and Cloudflare CDN/Cache.