This issue is resolved. We were able to issue a new certificate and deploy it to our Cloudflare instance, restoring the connection between the EHR servers and Luma.
Between yesterday, 04/29, at 6pm PT and today, 04/30, at 9:30am PT, server-based integrations (LumaLink) weren't able to sync data and writeback data back to the EHR.
If you're not sure whether this impacted your instance or if you have other integration-related issues, don't hesitate to reach out to Luma Health Support, we will be more than glad to assist you.
Posted Apr 30, 2024 - 11:11 PDT
Update
We are continuing to monitor for any further issues.
Posted Apr 30, 2024 - 10:35 PDT
Update
We are continuing to monitor for any further issues.
Posted Apr 30, 2024 - 10:01 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 30, 2024 - 09:31 PDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 30, 2024 - 08:50 PDT
Identified
Our security vendor, Cloudflare, updated certificate requirements a month ahead of schedule. We are in discussions with them for remediation. We will be providing a new update shortly.
Posted Apr 30, 2024 - 08:21 PDT
Update
We continue to investigate the issue impacting our Server-Based (LumaLink) EHR Integration system, which may cause delays in updating appointment status, creating appointments, synchronizing new appointments, etc. All work is queued and will not be lost.
Posted Apr 30, 2024 - 07:40 PDT
Investigating
Our EHR integration system for Server-Based Integration are running behind which may cause delays in updating appointment status, creating appointments, and synchronizing new appointments, etc. All work is queued and will not be lost.
Posted Apr 30, 2024 - 07:03 PDT
This incident affected: EHR/PM Integration System.