EHR Integration Delays : WebPT

Incident Report for Luma Health

Resolved

This incident has been resolved.

Posted Feb 11, 2020 - 14:58 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 11, 2020 - 13:57 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 10, 2020 - 23:39 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 10, 2020 - 18:48 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 10, 2020 - 11:00 PST

Investigating

Our EHR integration system for WebPT is running behind which may cause delays in updating appointment status, creating appointments, and synchronizing new appointments, etc. All work is queued and will not be lost.

Posted Feb 10, 2020 - 09:01 PST

This incident affected: EHR/PM Integration System.