Slowness across Luma Platform

Incident Report for Luma Health

Resolved

This incident has been resolved.
Posted Mar 30, 2026 - 21:14 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 30, 2026 - 21:04 PDT

Update

We've identified the source of the issue and are currently implementing a solution.
Posted Mar 30, 2026 - 19:56 PDT

Update

The root cause has been identified and our team is actively working on a fix.
Posted Mar 30, 2026 - 19:00 PDT

Update

We are continuing to investigate this issue.
Posted Mar 30, 2026 - 17:54 PDT

Update

We're actively working toward a resolution and will keep you informed
Posted Mar 30, 2026 - 16:44 PDT

Update

Our team continues to work on identifying this issue.
Posted Mar 30, 2026 - 15:45 PDT

Update

We are continuing to investigate this issue.
Posted Mar 30, 2026 - 14:27 PDT

Update

Investigation is ongoing. We'll share updates as soon as we have more information.
Posted Mar 30, 2026 - 14:09 PDT

Update

We are continuing to investigate this issue.
Posted Mar 30, 2026 - 13:39 PDT

Investigating

We're currently experiencing slowness across the Luma platform. Our team is investigating. We'll provide updates as we learn more.
Posted Mar 30, 2026 - 13:25 PDT
This incident affected: Luma Health Web (next.lumahealth.io), Luma Health API, Communication Services, and Luma Health Patient Web (patient.lumahealth.io).