This incident has been resolved. All services are fully restored and operating normally.
What happened: Starting around 10:06am ET, Luma experienced widespread platform instability, including general service errors, delays in message delivery, and disruptions to specific features such as Navigator voice calls and access to Luma Platform.
Root cause: The issue was traced to an unusually high volume of inbound data processing triggered by a newly activated integration, which exceeded system capacity and caused a backlog affecting platform-wide performance.
Resolution: The integration has been disabled, additional system capacity has been added to prevent recurrence, and all services have been confirmed stable and fully functional.
Our team is continuing to monitor system stability and conducting a full internal review to help prevent similar issues in the future. We will share updates if any further action is needed.
We sincerely apologize for the disruption this caused and thank you for your patience throughout.
Posted Aug 26, 2026 - 11:52 PDT
Monitoring
We are seeing signs of recovery, and performance is improving. Some users may still experience lingering instability, including intermittent slowness, as systems continue to stabilize.
Our Engineering team is continuing to closely monitor the situation to ensure full stability before marking this incident as resolved. We will provide a further update once services have returned to normal.
Posted Aug 26, 2026 - 09:36 PDT
Update
Our Engineering team continues working on infrastructure recovery. We've increased backend capacity and are scaling up additional resources to process the backlog causing delays. However, some services are still experiencing intermittent connectivity issues, which may cause continued disruption for some users.
We are coordinating closely with our infrastructure provider and investigating a possible spike in activity earlier today as a contributing factor.
We understand this has been an extended disruption and appreciate your continued patience. We will share the next update as soon as we have more progress to report.
Posted Aug 26, 2026 - 08:49 PDT
Identified
We have identified a resource constraint in one of our backend systems as a contributing factor to the ongoing performance issues. Some actions may continue to take longer than usual to complete.
Our Engineering team is actively monitoring the situation, reviewing system activity to determine the exact cause, and coordinating additional infrastructure support before implementing a fix. The root cause is not yet confirmed.
We will continue to provide updates as more information becomes available.
Posted Aug 26, 2026 - 08:05 PDT
Investigating
We are currently investigating reports of slower-than-usual performance affecting the Luma Platform. Some users may experience delays. Our team is actively looking into the root cause. We'll share an update as soon as we have more information.
Posted Aug 26, 2026 - 07:30 PDT
This incident affected: Luma Health Web (next.lumahealth.io).