Elevated Errors and Slowness on Luma Health

Incident Report for Luma Health

Resolved

This incident has been resolved.

Posted May 08, 2024 - 12:46 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 08, 2024 - 12:26 PDT

Update

We are continuing to investigate this issue.

Posted May 08, 2024 - 12:25 PDT

Investigating

We're experiencing an elevated level of errors on Luma Health and are currently looking into the issue. This is currently causing an inability for certain users to use https://next.lumahealth.io and https://patient.lumahealth.io and associated services.

Patient communication is not impacted at this time.

Posted May 08, 2024 - 11:54 PDT

This incident affected: Luma Health Web (next.lumahealth.io) and Luma Health Patient Web (patient.lumahealth.io).