Support Live Chat Incident

Incident Report for Luma Health

Resolved

Our vendor has resolved this incident, you should now be able to seamlessly use our Live Chat Support channel.

Posted Feb 08, 2024 - 07:55 PST

Investigating

Our Live Chat Support vendor Zendesk is currently investigating an issue that is causing chats not to be assigned to our Technical Support Engineers. For the time being, we highly recommend using our other channels Help Center, Email (support@lumahealth.io), and Phone (+1-415-741-3377 ext 2), until they have it fully restored. This has no impact on the Luma Platform.

For more information: https://status.zendesk.com/

Posted Feb 08, 2024 - 07:48 PST