Latency on next.lumahealth.io

Incident Report for Luma Health

Resolved

We have deployed a fix to an issue that was identified at 05:59AM PT. The current issue is resolved, but we will be writing a more detailed postmortem as we continue to investigate and develop the root case analysis.

Posted Nov 27, 2019 - 07:45 PST

Identified

We have stabilized systems to allow users to login again, and we have identified an issue with the process that updates our availability tracking. We are working on pushing a fix now.

Posted Nov 27, 2019 - 07:14 PST

Investigating

We are opening an incident to record higher than expected latency in next.lumahealth.io.

Posted Nov 27, 2019 - 06:43 PST

This incident affected: Luma Health Web (next.lumahealth.io) and Luma Health API.