Elevated Errors and Slowness on Luma Health

Incident Report for Luma Health

Resolved

This incident has been resolved.

Posted Feb 13, 2021 - 21:58 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 13, 2021 - 16:21 PST

Investigating

We're experiencing an elevated level of errors on Luma Health and are currently looking into the issue. This is currently causing an inability for certain users to use https://next.lumahealth.io and https://patient.lumahealth.io and associated services.

Patient communication is not impacted at this time.

Posted Feb 13, 2021 - 16:10 PST

This incident affected: Luma Health Web (next.lumahealth.io), Luma Health API, and Luma Health Patient Web (patient.lumahealth.io).